Our Guarantee
Our plants are guaranteed, pure and simple. They are of the finest quality and receive the finest care while in our garden center. So naturally, a few conditions apply, depending on whether you plant them or we plant them.
1. When you plant them yourself
We provide a six-month guarantee. If a plant is defective or dies during the first six months after purchase, we will replace the plant or issue a store credit for the original purchase price. A few simple conditions apply:
- Present your original receipt and the plant when asking for a replacement.
- Plants installed into containers are not covered by this guarantee.
- Plant damage caused by physical injury (e.g., by a weed eater, deer, or insects) or by extreme weather conditions beyond our control is not covered by this guarantee.
2. When we install them for you
We employ the best planting techniques based on years of experience and the quality of our plant material. We guarantee the plants we provide and install in your landscape for one year. If a plant is defective or dies during the first year after planting, we will replace it FREE of charge, as long as the plant has been reasonably cared for and has not been adversely affected by events beyond our control. Our customers want their new plantings to succeed as much as we do. They almost always follow our care instructions and carefully monitor the progress of their plants. However, on rare occasions, we are unable to honor our guarantee. Specifically, Owner neglect, such as improper watering, untreated insect damage, or abuse from a lawn mower or weed eater can damage or even kill a plant. AND, events beyond anyone’s control, such as storm damage, abnormal freezing temperatures, hail, drought and other unavoidable disasters, can lead to plant death.
